Business Systems - MIS, CRM, SOP, & Helpdesk

Описание к видео Business Systems - MIS, CRM, SOP, & Helpdesk

Going through 5 common IT systems - two meanings of SOP are covered: Sales Ordering Process, and Standard Operating Procedures.

This video is primarily designed for the written Unit 1 exam (Fundamentals of IT) for the OCR Cambridge Technicals (CTEC) Level 3 Information Technology qualifications. Video #11 of LO3 (Understand business IT systems).

For the ordered playlist of videos for the CTEC IT Fundamentals of IT (Unit 1) exam, see here:    • CTEC/ CTECH IT Level 3 - Unit 1 (Fund...  

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