Скачать или смотреть AI-Assisted Checkout: The Missing Link Between CX and Conversion

Ecommerce brands spend millions driving traffic and optimizing ads, yet revenue is often lost at the exact moment it matters most: the checkout screen. In this video, we explore why checkout abandonment is frequently caused by customer uncertainty rather than price, and how AI-assisted checkout bridges the gap between customer experience (CX) and conversion.

In this video, you will learn:
• Why Checkout is a CX Moment: Traditional checkout flows are static forms that fail to answer time-sensitive questions about shipping, returns, or product options. When customers cannot get immediate help without leaving the page, they abandon their carts.

• What AI-Assisted Checkout Actually Is: Unlike standard chatbots, this technology introduces a conversational AI agent directly into the purchase moment. It can answer questions, confirm delivery timelines, and even guide customers step-by-step through the order placement workflow in real time.

• The Advantage Over Live Chat: While live chat relies on business hours and agent availability, AI is always available, scales with traffic spikes, and applies rules consistently. Crucially, the AI doesn’t just answer questions—it can actually complete actions, such as placing the order.

• The Continuity Factor: The same AI agent that assists with the purchase can handle post-purchase needs like order confirmation, shipping updates, and returns, creating a seamless experience.

Key Takeaway: Checkout is not just a design problem; it is a customer service problem. By removing friction and providing confidence before
purchase, AI turns checkout questions into completed conversions.

Learn more about the AI Customer Service Agent for Ecommerce & Retail: https://www.ferdinandagent.ai/workflo...

#Ecommerce #AI #CustomerExperience #ConversionRateOptimization #RetailTech #ArtificialIntelligence #CX