Скачать или смотреть The Reporting Wishlist – What Every Call Center Needs

Contact centers are flooded with data—but how much of it actually drives action? 🤔

In The Reporting Wishlist – What Every Call Center Needs, we kick off a brand-new series that redefines how reporting should work. From agent performance to compliance to customer insights, we’ll uncover:

📊 Why traditional reports fall flat
🧩 The common challenges call centers face
🤖 How AI is changing the reporting game
✅ What outcome-driven reporting really looks like

Stop reporting for the sake of it. Start reporting for impact.
🎬 Watch episode one now and make your reporting stack work smarter.

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Get in Touch: https://enthu.ai/request-demo/

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0:00 Hey viewers, I am glad to see you here.
Do you know contact centers today are sitting on a goldmine of data – but most of it never turns into action.

0:10 Reporting has become a routine task filled with dashboards, metrics, and spreadsheets that rarely tell you what to do next.
This series is here to change that.

0:19 Welcome to Contact Center Reporting – where we break down what reporting really means, the types of reports that drive value, and why most teams still struggle to connect the dots.

0:30 We’ll explore common reporting challenges, how AI is solving them, and what modern, insight-first reporting actually looks like.
Whether you're tracking agent performance, improving compliance, or looking for deeper customer insights – this series will help you get more from your reporting stack.

0:47 Ready to stop reporting for the sake of it and start reporting for outcomes?
Let’s get started with episode one.