Скачать или смотреть AI in Retail: Transforming Customer Experience

AI in retail is reshaping the way stores operate, associates work, and customers interact with brands. At ‪@NRF‬ 2026, Kylie Harris, Head of Retail Innovation & Solutions at ServiceNow, shared how AI is driving real change in retail operations and customer experiences.

From empowering associates with the right tools at the right time to leveraging massive datasets from partners like ‪@Google‬ , ‪@NVIDIA‬ , and ‪@FedEx‬ DataWorks, AI in retail is helping companies turn insights into action. Supply chains become smarter, consumer trends become clearer, and teams are able to deliver experiences that truly matter.

The future of retail is no longer just about technology. It is about connecting people, data, and systems to create seamless, personalized, and efficient experiences for every customer.

Discover how AI in retail is paving the way for innovation in 2026 and beyond.