Resolving Conflicts - sgmtraining.com

SGM offers professional security guard training products. Available as online security guard training programs and DVD training videos. For security guard employee training, instructor training and continuing education. SGM training products have been used in all 50 US states, and by over 300,000 students. Visit www.sgmtraining.com to purchase this video or any of our other 35 security subjects available.

This security guard training video gives the security officer an advantage when faced with argumentative individuals. It highlights the importance that security officers must maintain their decorum at all times regardless of the hostility they may be presented with.

Some of the topics covered in this DVD:
• Persuasion Skills
• Verbal Skills
• Dealing with hostile persons
• Controlling your emotions
• How to escort a hostile person off the post
• Reading body language