Advanced features & review / Customer Journey Mapping in Mural

Is Mural the right tool for your Customer Journey Mapping project? Let's find out!

In the first video of this serie we created the basic structure of a journey map in Mural. Now we're going to look at some of the more advanced features.

Features that I consider to be vital for any journey mapping tool that you'd want to use a to drive customer centric innovation on a day to day basis.

At the end you'll also learn which situations I'd consider to use Mural as my journey mapping tool.

Try MURAL 👉https://go.servicedesignshow.com/tehr8

WATCH PART #1 👉https://go.servicedesignshow.com/j6e9p

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