BPO Contact Center Training Mistakes To Avoid, TELCO vs BANKING 👉 IRL W/ A TRAINING MANAGER | S1,EP8

BPO Contact Center Training Mistakes To Avoid, TELCO vs BANKING 👉 IRL W/ A TRAINING MANAGER | S1,EP8 // In this video, our guest is Pearl - she started as a customer service specialist and is now a training manager in one of the biggest BPOs in the country. She shares her experience when she started and some training tips to avoid mistakes and to have a better career in the BPO industry. See timestamps below for the highlights.

𝘿𝙞𝙨𝙘𝙡𝙖𝙞𝙢𝙚𝙧: 𝙏𝙝𝙚 𝙫𝙞𝙚𝙬𝙨 𝙖𝙣𝙙 𝙤𝙥𝙞𝙣𝙞𝙤𝙣𝙨 𝙤𝙛 𝙩𝙝𝙚 𝙝𝙤𝙨𝙩 𝙖𝙣𝙙 𝙩𝙝𝙚 𝙜𝙪𝙚𝙨𝙩s 𝙞𝙣 𝙩𝙝𝙞𝙨 𝙨𝙝𝙤𝙬 𝙖𝙧𝙚 𝙨𝙤𝙡𝙚𝙡𝙮 𝙩𝙝𝙚𝙞𝙧 𝙤𝙬𝙣 𝙖𝙣𝙙 𝙙𝙤 𝙣𝙤𝙩, 𝙞𝙣 𝙖𝙣𝙮 𝙬𝙖𝙮, 𝙧𝙚𝙛𝙡𝙚𝙘𝙩 𝙩𝙝𝙚 𝙫𝙞𝙚𝙬𝙨 𝙖𝙣𝙙 𝙤𝙥𝙞𝙣𝙞𝙤𝙣𝙨 𝙤𝙛 𝙩𝙝𝙚 𝙘𝙤𝙢𝙥𝙖𝙣𝙮, 𝙘𝙡𝙞𝙚𝙣𝙩𝙨, 𝙖𝙣𝙙 𝙥𝙚𝙤𝙥𝙡𝙚 𝙩𝙝𝙚𝙮 𝙬𝙤𝙧𝙠 𝙬𝙞𝙩𝙝.

⏲ TIMESTAMPS ⏲
00:00 - Guest introduction & background
3:18 - Telco vs Banking
6:53 - When you applied, did you know that the BPO industry is where you want to spend your career?
8:00 - What is it like to be a training manager? How is it different from when you're still taking calls?
10:30 - What is it like working amidst the pandemic?
12:43 - Mistakes you've observed from new hires in training
16:15 - Taking calls for the first time
22:03 - What do you do to keep yourself sane? (Work-life balance)
29:36 - Final advice who want to apply to the BPO industry

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