Скачать или смотреть The Future of Automated Service Delivery

Service delivery is changing fast. This webinar replay explores how modern organizations are moving from manual work to smarter, automated services that run around the clock. In this 45-minute session, you’ll get a clear introduction to the core ideas behind Service Automation and why it matters in today’s digital landscape.

The session explains how automation works as a feedback-driven process and how self-service tools can empower users to get what they need quickly and independently. It also walks through what makes a service valuable, how outcomes are delivered, and why reducing ownership of cost and risk is important for both users and providers.

You’ll learn how elements like user experience, operations, and outcomes come together to shape effective services. The webinar also highlights the main reasons organizations invest in automation, from improving efficiency to creating scalable and user-friendly service models.

What’s Inside:
⚙️ A clear explanation of what Service Automation is
🌐 How value and experience shape modern services
🧩 Key characteristics of effective service delivery
📈 Why automation is becoming a critical business driver
🔄 Push vs. Pull service models and why the difference matters
🎓 Where to go next if you want to learn more about Service Automation

Speaker:
Jan Willem Middelburg, President of the Data Science Institute (DASCIN)

This replay is suitable for anyone interested in digital transformation, service improvement, operations, or the future of automated services.