7 Important Call Center regulations | Call Center Compliances

Here are 7 most important regulations and compliances every call center must follow. There are different rules and regulations implemented for the call centers and organisations that need to know. And when it comes to data security there are numerous laws passed by the government to protect the personal customer’s information.
Here are some mandatory regulations that every call center must know:
1 Call Centers cannot record the Personal Identification Number (PIN) and health information of any individual
2 Cannot record CVV numbers of credit card or debit card of a customer
3 Written consent required to record any call record
4 Non-Disclosure Agreement (NDA)
5 Call centers must follow the GDPR guidelines
6 Information and tracking of all agents of call centers
7 Training and development

#CallCenterCompliances #CallCenterRegulations #CallCenterRules #CallCenter #Compliance

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