Скачать или смотреть Balancing Centralized and Decentralized ITSM for Global Organizations | Ep 58 | Series 1

Welcome Back! In this episode of "The ITSM Practice," Luigi Ferri discusses the merits of centralized and decentralized ITSM models, exploring which might be the best fit based on an organization's size, needs, and goals. Delve into the advantages of each model, from cost efficiency and standardized governance in centralized systems to enhanced flexibility and quicker response times in decentralized structures. Learn how to strike the right balance with hybrid models and technology enablement.

In this episode, we answer to:
What are the benefits of a centralized ITSM model?
How does decentralized ITSM empower local teams and improve response times?
What factors should organizations consider when choosing between centralized and decentralized ITSM?

Resources Mentioned in this Episode:
Luigi Ferri, LinkedIn post "Centralized or Decentralized?", link   / urn:li:activity:7234773009486553089  

ITSM People, article "The Great Debate: Centralised vs. Decentralised ITSM for Global Organisations" link https://www.itsmpeople.co.uk/post/the....

Trianz, article "Decentralized vs Centralized ITSM: A Clear Choice", link https://www.trianz.com/insights/decen...

Listen Here:
Spotify: https://shorturl.at/4SxRo
Apple Podcasts: https://shorturl.at/u7Veh
YouTube Playlist: https://shorturl.at/38nNi

More Resources:
Website: http://www.theitsmpractice.com
Medium: https://shorturl.at/dqLAO

Connect with Me:
LinkedIn:   / theitsmpractice  
Contact: Direct message on LinkedIn

Credits:
Sound engineering by Alan Southgate - http://alsouthgate.co.uk/
Graphics by Yulia Kolodyazhnaya