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Today I would like to do something a little different.

I would like to take a minute to personally thank all of you who have listened to the Keystone HDC Podcasts.

Since we began podcasting a few months back, we have talked about many tips and ideas that could help your independent Bed & Breakfast, Hotel or Resort in the day to day operation of your property

And we do this because after spending 1000′s of hotel nights in properties of all sizes and classes worldwide, and conducting countless site inspections, we find ourselves in a unique position to look at properties objectively.

We have seen what works and what doesn’t and this is information we want to share with you.

Information you can use to create a happy and fulfilling experience for your clientele and employees.

So some of the topics we have covered so far include:

• Is a Mission Statement Important for Your Property?
• Setting Up You Properties Organizational Structure
• How to Find and Retain Great Employees
• Ways to WOW Your Guests
• Why Social Media is Important
• Why Social Media is Important
• How to Make Your Property Unique
• Future Trends of Hospitality Property
• Ways to Handle Customer Complaints
• How to Conduct Customer Surveys?
• Are You Feeling Overwhelmed?
• Streamline Your Hotels Operation

We have been busy.

Next year, we plan on continuing with more weekly tips and ideas, going into a little more detail with some aspects.

We also have some interesting projects and events in the works; but more about that later, so stay tuned.
For the next two weeks we are going to take a little break from podcasting. We are finalizing next year’s plans and will spend time with our families. So we’ll be ready to come back with many more ways to help you put heads in your beds.

A pdf of each episode can be found in the show notes:

http://keystonehospitalitydevelopment...

Let’s continue to work together to put heads in your beds.

Until next time, we wish all of you an amazing holiday and a happy and successful New Year.

Keystone HDC
keystonehospitalitydevelopment.com



Get started with your Free Copy of “Customer Service for Independent Hotels and Bed & Breakfasts” Studies

http://www.keystonehospitalitydevelop...