Customer experience - Mantra To Success | Venky Vijay Reddi | TEDxFMS

In his speech he will talk about the how customer experience has gained importance over all the other services offered and is one of core differentiators between the organisations. He will take the audience through his own personal experiences and then illustrating 5 habits of consumer obsessed companies. He is focusing the shift in the perspectives and strategies by the companies and how being customer driven has led many companies to success Venky Vijay Reddi is an entrepreneur and investmentor. He is the CEO of Virtuous Solutions, a leading Customer Experience Consulting company. Leading Virtuos as CEO, Venky drives change inside and outside the team by stimulating idea flow and managing space, time, and processes. He is also associated with Tekcorp and Giftcard.com. Under the leadership of Venky, Virtuous powered more than 100 brands like MakeMyTrip, Flipkar, Thomas Cook with Customer Experience Platforms and solutions. Currently he is working towards taking Virtuous Corporation into US $1 Billion league of digital business by 2020.
He did his MBA from Faculty of Management studies, Delhi and MS from Boston University. He is also involved in social causes such as Co-founder of Reddi.org which is involved in Education
Child care, Care for Elderly People, Rural Development with Water, Green Energy, and Basic Necessities. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx