Скачать или смотреть AMC Connects "Policy, Parking & Plant Ops" | Ep. 9

In this episode of AMC Connects, AnneMarie breaks down some of the most important (and frequently asked-about) policies at Rome Health to help staff stay compliant, professional, and mission-focused.

Service Recovery Policy – Using the AIDET communication model to turn challenging patient interactions into positive experiences
Professional Dress Policy – Guidelines on attire, badges, hair, and hygiene to project the professionalism our community expects
Parking Policy – Staff, provider, and patient/visitor lots explained.

Special guest Allen Hurd, Director of Plant Operations, joins the conversation to discuss:
Parking challenges (especially in winter)
How the Plant Ops, Security, Safety, and Environmental Services teams work together
Upcoming projects: MRI remodel (spring), Surgical Center phases, and more.