Скачать или смотреть Navigating the Twilight Zone of ICT Project and Service Management

🎯 Navigating Difficult ICT Projects: Project vs. Service Mode
In this video, we explore how to handle those difficult projects that fall somewhere between traditional project mode and full-blown service mode. Whether you're dealing with legacy Java stacks, complex ERP integrations (like SAP and MS Dynamics), or fragmented IAM systems — this video offers a practical roadmap to bring structure, clarity, and stability to your application lifecycle.

✅ Ideal for CIOs, IT project leaders, service managers, and anyone managing cross-platform integrations or transitioning to ITIL-based service delivery.

📌 Topics covered:
– Project-driven vs. process-driven thinking
– ITIL roles and responsibilities
– How to structure teams around legacy and ERP-based systems
– Moving from chaos to business-as-usual (BAU)

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