Скачать или смотреть Virtual Session For Tampa's National Digital Dealer Conference: Build Trust and De-escalate Problems

Here's a quick mini-session which will show you exactly what to do when you are having a customer issue you don't know how to resolve. There's a step by step guide in this video.

How Establish A Process At The Dealership
How To Actively Listen
How To Bond
How To Find Common Ground
How to Gain and Build Customer's Trust
Why Three Meetings Are Important
How To Irritate A Customer - Guaranteed!
Why The Facts Must Come Out
How To Handle Dealership Mistakes
How To Provide Resolution
How To Wrap Up With the Customer

This is a good one! Consider watching it and I promise, you'll be glad you did!


Tom Kline, a former dealership owner with 30+ years of experience, specializes in solving dealership problems through risk mitigation remedies, compliance, and dispute resolution for dealerships. Tom is the Lead Consultant and Founder of Better Vantage Point and has worked with publicly-held and private dealerships. Kline recently created AlwaysDoBetter.com/HowWeHelp, a digital comment box, to prevent employees and customers from posting negative reviews online while giving the dealer an opportunity to resolve the issue. Kline is a member of the Expert Panel for Dealership Marketing Magazine and an Endorsed Expert for the RVDA, VIADA, and the CIADA. Kline recently spoke at the National Digital Dealer Conference in Tampa and will be the only speaker presenting three (3) seminars at the RVDA National Conference in Las Vegas in November. Thank you for seeing things from a Better Vantage Point.

Summary of Services For Better Vantage Point:

 Stop Negative Public Internet Postings By Sending Your Customers and Employees To a Private, Controlled Website http://www.AlwaysDoBetter.com/HowWeHelp

 Bi-weekly or Monthly Zoom Compliance Training on Industry Best Practices, Including Important Employee “Sign Off” Documentation

 Monitoring Online Reviews, Creating Custom Responses, and Resolving Customer Complaints on Behalf of Dealers

 “We’ve Got Your Back” Advertising Service, Reviewing Print Ads, Television Commercials, and Websites to Ensure Best Practices and Compliance

 Enterprise Risk Audits for a Top to Bottom Analysis to Unearth and Stop Problems Before They Happen

 Creating and Maintaining Compliance Management Systems (CMS) As Mandated by the CFPB

 Inspecting Deal Jackets to “Catch and Cure” Any Irregular Business Practices

 Settling Disputes and Lawsuits for Dealers with Difficult Customers or Sensitive Employees

 Solving Regulatory Inquiries from Dealer Boards, the FTC, CFPB, Attorneys General etc.

 Mitigate Your Exposure to Lawsuits, Regulatory Issues, “Gotcha” TV Stories and Other Crises

 Deploy the Secret Weapon of Dealer Risk Management: Your Employee Handbook. Mitigate Your Risk by Using Us to Create or Update Your Handbooks

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