All About HR - Ep#2.14 - Employee Experience for Frontline Workers: How Walmart Does It

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Welcome to another exciting episode of All About HR! This is the series for HR Professionals and business leaders who want to future-proof their organization and learn about the latest trends & insights from industry experts, CHROs, and thought leaders. 🚀

How can you create the best EX for frontline workers? 🤔 In this episode of All About HR season 2, we discuss with Amy Goldfinger — SVP of Global Talent, Workforce Strategy, and OD @ Walmart — how Walmart approaches employee experience for its millions of frontline workers. 💪

Amy is a passionate HR leader who accelerates the success of her organization through attracting, developing, and retaining the right talent at the right time. 🏆

In this video, we’ll talk about:

🎯 Key EX pillars for frontline workers at Walmart
🎯 Looking beyond degrees in Talent Acquisition
🎯 How to balance EX for frontline workers and office workers

0:00 - Snippet: Building a Walmart for everyone
00:35 - Introduction
2:30 - Key EX pillars for frontline workers at Walmart
4:52 - Neutralizing the not so great aspects of a frontline worker EX: a path for everyone
7:12 - The power of a holistic approach to Talent Acquisition and Management
10:56 - Looking beyond degrees in TA
12:10 - The future of frontline work and how Walmart is preparing for that
12:49 - Critical elements of the People Experience at Walmart
15:37 - Balancing EX for frontline workers and people in office roles: how to do that
18:19 - Walmart’s role in local communities: sustainability, community involvement, disaster relief
21:34 - The biggest cliché about HR is that they’re a business person first and an HR person second

Watch the full episode to discover how you can provide your frontline workers with the employee experience they need to realize their full potential! 🎉

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