Скачать или смотреть Watch an AI agent handle Zendesk tickets like a human support rep—but 10x faster

Built with Arcade AI, this Zendesk toolkit lets you create customer support agents that actually solve tickets, not just chat about them. No more copy-pasting responses or manually searching knowledge bases.

In this demo, Lucas from Pampa shows:

Real AI agent accessing live Zendesk tickets ⚡
Auto-searching knowledge base for solutions 🔍
Writing personalized responses to customers ✍️
Marking tickets solved (or flagging for human review) ✅
Adding internal notes for the support team 📝

The game-changer: Your AI agent knows when it can solve a ticket vs. when it needs human help. No hallucinations, no made-up answers—just smart routing based on your actual knowledge base.

🚀 Ready to build your own AI support agent?

Sign up for Arcade: https://account.arcade.dev/register
Explore the Zendesk toolkit: https://docs.arcade.dev/toolkits/cust...

Timestamps:
0:00 - Two tickets, one AI agent
0:15 - Loading the Zendesk toolkit
0:28 - Agent retrieves ticket content
0:45 - Searching knowledge base automatically
1:05 - Ticket solved with customer response
1:20 - Smart escalation for complex tickets

Built by developers who've handled millions of support tickets and know the pain of manual workflows. This is how customer support should work in 2025.