Скачать или смотреть Layoffs Are Never Easy, But How We Handle Them Speaks Volumes About Our Leadership.

In my recent conversation with Tracy Nolan, SVP at Humana, she said something that stayed with me:

“It’s not about you. It’s about the person across the table.”

Too often, layoffs are executed like transactions. Fast. Cold. Final. But even in moments of tough business decisions, there is room, and responsibility, for compassion.

Tracy shared how she not only has difficult conversations with care, but also builds organizations that are always ready. Ready to shift. Ready to adapt. Ready to minimize layoffs by upskilling, reskilling, and realigning talent to future opportunities.

“Sometimes people say, ‘Tracy, you push us hard.’ But a year or two later, they come back and say, ‘Thank you for getting us ready.’”

This is what caring leadership looks like not just in the moment, but in preparing people for what comes next.

It is not just about checking the wellness box. It is about investing in long-term readiness. That is real care.

Are we doing enough today to prepare our people for tomorrow?


WHEN YOU’RE READY, HERE’S HOW WE CAN HELP:

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Heather R Younger, J.D, CSP, shifted from the courtroom to the boardroom, where she helps leaders turn understanding into insights, driving increased buy-in, engagement, and performance.

Heather is a former practicing lawyer who demonstrates how to put empathy into action through the power of Caring Leadership®.

She is a trusted contributor to leading news outlets, like Forbes, Fast Company, Bloomberg, NBC and ABC on Caring Leadership® and active listening at work. She is the visionary Founder and CEO of Employee Fanatix, a preeminent employee engagement and workplace culture consulting firm to Fortune 100 companies. Employee Fanatix conducts annual research on workplace culture, relying on employee voices for what is relevant now, to help companies redefine a culture strategy that gets results.

Heather has personally read over 30,000 employee surveys and facilitated over 100 employee focus groups, including her signature “Art of Active Listening Sessions.” Heather offers pre-event focus groups and site visits for speaking engagements to ensure complete customization.

With over 25 years of successfully managing teams, she has worked in customer experience, sales, and large account management for multi-million dollar accounts and multiple industries such as tech, staffing, healthcare, professional services, the public sector, and the financial sector. She's a renowned keynote speaker, drawing insights from current data and putting into practice what she teaches in her Caring Leadership Transformation Model™.

Heather is an award-winning leader in the area of Employee Engagement as recognized by Inspiring Workplaces, is a LinkedIn Learning course partner, 3-time best-selling author, TEDx speaker, and the host of the popular Leadership With Heart podcast.