Скачать или смотреть Microsoft Teams Contact Centers: What You Need to Know

Customer expectations have never been higher—and Microsoft Teams contact centers are at the center of this transformation. In this UC Today interview, James Stephen speaks with Noor Yusuf, Head of Pre-Sales at Resonate, about the evolution of customer contact solutions and how Teams is enabling smarter, more agile service delivery.

�� How Teams native features like auto attendants and call queues power smarter routing
�� The challenges of cloud migration for contact centers—and how to overcome them
�� Why automation and AI-driven assistants are transforming call handling
�� How CRM integration and advanced analytics elevate the customer experience
�� What businesses should look for in a Teams-based contact center solution

0:00 Intro
0:26 How contact centers are structured today
1:54 The challenges of moving to the cloud
3:19 Native Microsoft Teams contact center features
4:25 How apps and automation enhance Teams CX
6:12 What to look for in a Teams-based solution

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