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We Will Discuss...

1.) Services Available ?
2.) Who and How to avail this Services ?
3.) Service Charges and Service Timing ?
4.) Customer Registration Process ?
5.) Order Tracking, Cancellation of services, Grievance Redressal ?

Financial Services

Financial (Cash) Services of Cash Pick up (Deposit) & Delivery (Withdrawal)

shall be introduced later.

Non Financial services

Pick up Services
( From Customer and deliver to Branch )

1. Cheques/Instruments for Collection / Clearing
2. Cheque Book Requisition Slip
3. IT / Govt. / GST Challan with Cheque
4. Standing Instructions

Delivery Services
(Pick up from Branch and deliver to Customer)

1. Statement of Account
2. Term Deposit Advice
3. TDS & Form 16 Certificate Issuance
4. Pre-paid Instrument / Gift Card

Who can avail this Services ?

Doorstep Banking Services are available to all individual customers except as
under
1. Joint Accounts operated jointly, Former /Survivor and Later /Survivor

2. Minors’ Accounts including under Guardianship

3. Accounts operated through Power of Attorney

4. Non-KYC compliant Accounts & Inoperative Accounts.

5. Savings Bank Accounts opened under MACT Claims / LISSA

6. NRI / Foreign National Account holder

7. Non-Individual Customers like Trust, HUF, Associations etc.

8. Accounts having status as Stop and/or Hold

9. Illiterate Customers

Customer Registration Process ?

1.) Download the app from the play store.
2.) Insert your mobile number.
3.) OTP will be generated.
4.) Enter the OTP
5.) Fill General details and other requirements.

Order Tracking, Cancellation of services, Grievance Redressal ?

1.) TRACK ORDER :
Orders can be tracked in Doorstep Banking App / Web Portal with following details:
Status Request ID, Request type, Agent name, Charges, SR status

3.) Customer can register his complaint regarding Doorstep Banking Services through
Mobile App/ Web Portal / Call Centre ( details as per Para B above) or through Branch.