MSP 101: Episode 6- The Power of Service Level Agreements with an MSP

In this episode of MSP 101 Series, we have Ts Zool Hilmi, FatNinjas’ Services Delivery Director, with us again to discuss how the MSP team utilizes different service level agreements (SLAs) to manage expectations between service providers and clients, and why it could leverage your business while being cost effective.

Time stamps:

0:01 - Introduction

0:53 - SLA between MSP and customers

2:28 - The different levels of SLA

3:54 - How the MSP team manages a turnover

MSP101 Series is a 7-episode series launched by FatNinjas. We've brought together experts from various domains, spanning MSPs, distributors, and engineers, to provide diverse insights into the world of MSP. Whether you're a seasoned professional or new to the field, this series promises to enrich your knowledge and empower you to make informed decisions for your organization's success.

If you missed our previous episode, make sure to catch up: Episode 5- Producing an IT Roadmap and Behind-The-Scenes of an MSP -    • MSP 101: Episode 5- Producing an IT R...  

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