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E Commerce is at an all time high when it comes to consumers buying habits. They spend hours scrolling for their specific item, and need it right away, purchase it, get delivered within an hour or the next day and come to find out it's either missing some pieces or completely the wrong item. This is where the nightmare begins with some businesses. Many are in the business of selling not really dealing with hiccups on the back end, so this is where the downtime take place when trying to correct a mistake of a misshipped purchase.

Many warehouses and all stores have a RMA department setup to handle returns but again, many are not set up to handle missing parts and pieces. This is were a Warehouse Error Resolution Specialist comes in. The Warehouse Error Resolution role handles these types of issues, researches and resolves any discrepancies with customers shipments, locations, or product. They are responsible for quickly and accurately locating missing product to complete and ship customer orders in a timely fashion. This is also for prior to shipping as well, making sure all the items are there for the order. An Error Resolution Specialist can take it a step further when handling back order items for the customer.

What Does Error Resolution Mean?

Error resolution refers to the process of identifying, correcting, and resolving problems or mistakes that arise in business transaction, operations, or contracts. This process typically involves steps to fix the error, ensure it doesn't happen again, and address any consequences that arise from the mistake. Another job description for this position will be dispute resolution specialist or 12PM error resolution. I've got down in my description some free online courses that will help spruce up your resume when it comes to being a warehouse error specialist such as Diploma in Warehouse Management, Introduction to Business Communication, Conflict Management and Resolution, Fundamentals of Conflict Resolution.
The courses are free but to have the certification in hand it will then cost.

As I've mentioned mostly retail stores have a nice set up when it comes to handling customer complaint regarding their purchases but when it comes to warehouses that shipped straight to the customer or consumer they mostly have a half built system in handling this situation. Warehouse Management try to rely on their warehouse workers to figure it out but that's a lot of down time in some cases and the turnaround time on fixing the error is a long one. So when you properly have a warehouse error specialist in place the calls goes directly to them, having skills and experience in warehouse management is extremely helpful for you will know the process of how the order shipped, the layout of the warehouse inventory, access to the customer order, which would allow you to resolve the issue in a timely matter. Having business communication and conflict resolution will allow you to have empathy in communicating with the customer in resolving the matter.

depending on which state, city you live in this job position is a rare gem. You could easily shop your resume to companies that have warehouses small and large. If you get an interview you can start it off by asking how customer orders are handled when there is an error, how long does it takes to get it resolved, how many people are involved and most importantly explain to them how you could do it better.