Скачать или смотреть 5 steps to get started with self-service - Step 2: Add users and create your help center framework

Welcome to the second episode of our Zendesk self-service series! Join us as we explore how to set up team roles, manage permissions, and organize your help center. Learn easy branding tips and how to add web widgets for quick customer support. Watch now to build a secure, well-managed help center that works for your team and customers.

Want to learn more? Click to see other events in this series and RSVP to future sessions: https://usergroups.zendesk.com/events...

Highlights include

00:00 - Intro and agenda
04:27 - Roles in self service
11:13 - How to make your staff a Guide admin
14:05 - Permissions
17:48 - Demo-how to create user segments
24:37 - Demo-How to create management permissions for help center
28:40 - Branding
33:09 - How to customize the look and feel of your help center
39:00 - Web channels
40:55 - Widgets
45:26 - Q&A

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