Скачать или смотреть ManageEngine Servicedesk Plus ITSM

Full Course with Promotion :
https://www.udemy.com/course/manageen...
Incident Management : Manage the complete life cycle of incidents with powerful SLAs, built-in automations, and customizable workflows.

Asset & CMDB Management : Discover and maintain an accurate inventory of all IT assets in one place. Draw CI relationship maps using a simplified drag and drop interface to have a bird's eye view of your IT infrastructure

Service Catalog : Showcase the range of IT services offered, configure category-specific workflows, set up approval processes, and determine service level agreements to provide outstanding service to your end users.

Problem Management : Analyze the root cause of incidents and provide temporary workarounds or permanent fixes to reduce recurring incidents.

Change Management : Configure separate workflows for different types of changes and implement them with zero impact and risk. Customize your change management process by defining change parameters such as change types, roles, stages, and templates.

Project Management : Manage IT projects better by breaking them down into milestones and tasks. Track resource utilization using color coded Gantt charts.