Intro to Copilot Studio - Customize Messaging & Configure Generative Answers

Описание к видео Intro to Copilot Studio - Customize Messaging & Configure Generative Answers

This is an overview and how to lightly customize a chatbot in Copilot Studio, formerly Power Virtual Agents. We customize the starting conversation, escalation message, route the user to CSAT and accuracy ranking logging, go over authentication & channels, and how the reporting functionality works.

0:00 Intro
0:33 Create the chatbot
4:09 Modify the starting message
4:44 Modify the escalation message
5:41 Add custom instructions to the AI prompt
8:09 Guardrails
9:02 Link AI to CSAT and accuracy surveys
9:54 Reporting on copilot data
11:30 Configure authentication & channels

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