Скачать или смотреть The Beginner's Guide to Knowledge Centered Service (KCS)

Live webinar recording: Knowledge Centered Service—or KCS—is a methodology for creating, using (and reusing), and enhancing valuable knowledge content. Rather than the age-old tradition of creating static content and hoping that we got it right, KCS embraces the concept of many contributors creating and using knowledge in the moment of need.

In this webinar, we will explore the 4 core tenets of KCS, how KCS puts the power in the hands of those that are closest to the work, and how this guarantees that the most critical knowledge is constantly refreshed and enhanced across your organization.

Presented by:
Mark Hillyard, CISSP, ITIL Expert, ITIL 4 Managing Professional
Senior Advisor, Beyond20

The blog version: https://www.beyond20.com/blog/knowled...