Скачать или смотреть Leading with Data: Taya Gordon on Transforming RCM, Denials Management & AI Adoption (Full Video)

In this episode of The RC Executive Lounge, Shawntea “Taya” Gordon, CEO of Atlas & Perpetua Healthcare Consulting, shares a powerful perspective on what it truly means to build data-driven, high-performing revenue cycle teams.

Taya recounts how her team overhauled a payer contracting workflow in just six weeks by anchoring every decision in clean, well-structured data. She highlights why strong data-gathering practices, improved data hygiene, and disciplined analytics are essential to unlocking meaningful operational improvement.

She also dives deep into denial prevention, explaining why RCM leaders must stay ahead of denials to protect cash flow and maintain stability across the organization. In addition, Taya points to a common gap in many healthcare systems: the absence of an intentional, data-informed strategy for patient financing and financial assistance.

Looking to the future, Taya discusses the expanding role of Agentic AI in helping RCM teams keep pace with rising workloads, reduce operational strain, and drive more consistent, measurable outcomes. She also touches on the importance of conscious policy, transparency, and thoughtful change management when integrating AI into revenue cycle operations.

Whether you’re guiding an RCM team, leading transformation initiatives, or shaping your organization’s next phase of AI adoption, this conversation offers practical insights on building smarter, more resilient operations—powered by data.

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