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Twilio SMS for Zendesk :
Connect with your customers around the world using Twilio SMS/MMS for Zendesk extension. Instantly send SMS & MMS messages using both Templated and Customized SMS. Channel Integration helps to communicate within the Zendesk support medium.

Key Features :

Outbound Messages - Send SMS/MMS messages to any Zendesk Contacts as tickets/ threads.
Inbound Messages - Receive SMS/MMS messages from any number as Zendesk Tickets.
Bulk SMS - Send Templated or Customized messages as bulk SMS to Zendesk Contacts instantly.
Unlimited Templates - Save Unlimited Templates with friendly names.
Unlimited Phone Numbers - Add multiple Twilio Phone numbers and associate them with a Friendly name.
Channel Integration - SMS is now available as a channel in Zendesk, which means businesses can now engage their end-users in live chat sessions on SMS.

Prerequisite :
Zendesk Account
Twilio Account with SMS enabled number
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