How to become an Air Hostess and how to apply for Ground Staff Aviation | 12th Pass

Main Institutes Provide Air Hostess Training

1. FrankFinn Institute of Air Hostess Training - https://www.frankfinn.com/
2. Aptech Aviation Academy- https://www.aptechaviationacademy.com/
3. Indira Gandhi Institute of Aeronautics- https://www.igiaindia.in/
4. Jet Airways Training Academy- https://jetairwaysacademy.com/
5. Air Hostess Academy (AHA)- https://www.bestaviation.net/school/a...
6. Universal Aviation Academy - http://www.universalairacademy.com/sc...

Airhostess Interview Main Documents

1) Passport or Reciept which proves that you have applied for Passport
2) Full length photo
3) Passport size photo
4) Resume
5) Aadhar card
6) Pan Card

Main Questions which is asked for Airhostess or Ground staff interview

Personal and Background Questions
1. Tell us about yourself.
2. Why do you want to become a cabin crew member?
3. What do you know about our airline?
4. What are your strengths and weaknesses?
5. Describe a situation where you had to deal with a difficult customer. How did you handle it?
6. Why did you choose to apply to our airline?
Customer Service and Communication
1. How would you handle a passenger who is unhappy with their seat assignment?
2. What steps would you take if a passenger became disruptive during a flight?
3. Can you give an example of a time when you went above and beyond for a customer?
Teamwork and Problem-Solving
1. Describe a time when you worked as part of a team to achieve a goal.
2. How would you handle a conflict with a fellow crew member?
3. What would you do if you noticed a co-worker not following safety protocols?
Situational and Behavioural Questions
1. How would you manage an emergency situation on board?
2. What would you do if a passenger has a medical emergency?
3. Describe a time when you had to make a quick decision under pressure.
Job-Specific Questions
1. What do you think are the most important qualities for a cabin crew member?
2. How do you ensure that passengers adhere to safety regulations?
3. How would you handle a situation where you and a passenger do not speak the same language?

Ground Staff Jobs
Customer Service Agent
You might be given a scenario where you need to handle a difficult passenger, manage a booking issue,
or respond to a complaint. The assessment will evaluate your communication skills, patience, problem-solving ability, and customer service orientation.
Check In Agent
You may be asked how you would handle specific situations like overbooked flights, special requests from passengers, or handling passengers with special needs.
Baggage Handler
Baggage handling is a physically demanding job, you might have to undergo a physical fitness test.This could include lifting and moving baggage of various weights to assess your physical strength
and endurance.You might be assessed on your ability to safely and efficiently operate equipment like baggage carts and conveyor belts.
Ramp Agent
You might be given a written or practical test on safety procedures and protocols for ramp operations. You could be assessed on your ability to perform tasks such as marshaling aircraft, securing aircraft doors, and coordinating with the flight crew.
Ticketing Agent
Ticketing agents might be tested on their proficiency with the airline’s reservation system. This could include tasks like booking flights, making changes to existing reservations, and processing payments. You might be presented with scenarios where you need to assist passengers with complex itineraries, manage last-minute booking requests, or handle ticket cancellations and refunds.
Security Staff
* You might be tested on your knowledge of and ability to apply security screening procedures. This could include operating X-ray machines, conducting pat-downs, and identifying prohibited items.
You could be given scenarios to assess your ability to respond to security breaches or emergency situations effectively.
Load Controller
You might be given a test to assess your ability to calculate aircraft weight and balance. This involves ensuring the correct distribution of cargo, baggage, and passengers.Also would be able to check light operations and ramp agents, to ensure timely and safe loading of the aircraft.

Implicit Requirement
Height – 155 CM for Girls
​170 CM for Boys
Age 18 -24Yrs
Eye sight 6/6
No Tattoo /Body Painting Preferred
No Scar marks accepted