About NPS in B2B (Waypoint Group)

Описание к видео About NPS in B2B (Waypoint Group)

Net Promoter (NPS) is widely used. Like a sharp knife, it can help you do great things. But when Net Promoter is used improperly you'll be needing much more than safety goggles to resurrect a program (or career) that lacks ROI.

We've learned quite a lot in our 10+ years helping B2B firms use customer feedback (including Net Promoter) to take the right actions that will accelerate profitable growth. We're happy to share lessons learned with you.

Watch this brief (~10 minute) video on how to ensure Net Promoter will work most effectively for your B2B business.

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