Relegated Timelines and replaced Business Process Flows - is this the future for D365 BizApps?

In the 2023 Release Wave 2, Dynamics 365 Field Service underwent a significant overhaul with a refreshed user interface to manage work orders. This session explores these significant (and for some, controversial) changes with the demotion of the Timeline from the main General tab, and the replacement of the Business Process Flow (BPF).

The session then comes right up to date with the new features announced in the latest 2024 Wave 1 Release for Dynamics 365 Sales and Dynamics 365 Customer Insights - Journeys, that are going to be taking this change journey for the Dynamics 365 user interface to the next level.

Join us for a lively discussion on the implications of the shifting landscape for once-ubiquitous staples of the standard Dynamics 365 Business Applications, and how the future direction of its user interface is going to transform how we and our customers gather, hold and interact with key data for "moments that matter".

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