How to Assign a Ticket to particular Groups or Agents using Freshservice Workflow Automator

Описание к видео How to Assign a Ticket to particular Groups or Agents using Freshservice Workflow Automator

Admins and agents in Freshservice can set up a workflow automator to assign tickets to specific agents or groups based on certain parameters.

In this video, we will take a look at two common scenarios.

1. Tickets of a specific requester language should be assigned to a particular agent.
2. Tickets raised for a specific asset should be assigned to a particular group.

If you found this video useful, do check out Freshworks Academy for more CX content and free courses on customer service, ITSM, marketing, and sales.

Sign up here: https://www.freshworks.com/academy/

Комментарии

Информация по комментариям в разработке

Похожие видео