Modern healthcare consultation models

This video discusses some of the modern consultation models developed from the 1980s and how these can be used. For earlier models, see our first video on consultation models.

Stay tuned for our weekly videos exploring communication and consultation skills.

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Anthropological or Folk model;
HELMAN, C. G. 1981. Disease versus illness in general practice. British Journal of General Practice, 31, 548-552.

CHRISMAN, N. J. 1977. The health seeking process: An approach to the natural history of illness. Culture, medicine and psychiatry, 1, 351-377.

DINGWALL, R. 1977. Aspects of Illness. London: Martin Robertson.



Pendleton Framework;
PENDLETON, D., SCHOFIELD, T., TATE, P. & HAVELOCK, P. 1984. The consultation: an approach to learning and teaching, New York, United States, Oxford University Press.

MOULTON, L. 2007. The naked consultation: A practical guide to primary care consultation skills, Radcliffe Publishing.

WARREN, E. 2006. B.A.R.D in the practice, Oxon, UK, Radcliffe Publishing.



The Inner Consultation (Neighbour);
NEIGHBOUR, R. 1987. The inner consultation: how to develop an effective and intuitive consulting style. Lancaster: MTP Press.

WARREN, E. 2006. B.A.R.D in the practice, Oxon, UK, Radcliffe Publishing.

MOULTON, L. 2007. The naked consultation: A practical guide to primary care consultation skills, Radcliffe Publishing.



The Calgary-Cambridge Guide;
KURTZ, S. M. & SILVERMAN, J. D. 1996. The Calgary—Cambridge Referenced Observation Guides: an aid to defining the curriculum and organizing the teaching in communication training programmes. Medical education, 30, 83-89.

SILVERMAN, J., KURTZ, S. & DRAPER, J. 1998a. Skills for communicating with patients, Oxford, Radcliffe Medical Press.

SILVERMAN, J., KURTZ, S. M. & DRAPER, J. 1998b. Teaching and Learning Communication Skills in Medicine. Oxford: Radcliffe Medical Press.

GREENHILL, N., ANDERSON, C., AVERY, A. & PILNICK, A. 2011. Analysis of pharmacist–patient communication using the Calgary-Cambridge guide. Patient education and counseling, 83, 423-431.
KURTZ, S., SILVERMAN, J., BENSON, J. & DRAPER, J. 2003. Marrying content and process in clinical method teaching: enhancing the Calgary–Cambridge guides. Academic Medicine, 78, 802-809.

BURT, J., ABEL, G., ELMORE, N., CAMPBELL, J., ROLAND, M., BENSON, J. & SILVERMAN, J. 2014. Assessing communication quality of consultations in primary care: initial reliability of the Global Consultation Rating Scale, based on the Calgary-Cambridge Guide to the Medical Interview. BMJ open, 4, 1-8.