Скачать или смотреть How to Create a Customer Feedback System with Tableau and Google Sheets

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Analyzing Customer Feedback is a key step in any good business strategy. From understanding customers needs to learning where issues might exist in your processes there is virtually an endless list of use cases for customer feedback. In this tutorial we're going take a look at how to build a form in Google Apps, then save that data to a Google Sheet, and finally analyze that data in Tableau.

Specifically, we're going to analyze some Net Promoter Score data with the ability to update on the web every hour. This way you can provide near real-time analysis of customer feedback data to your business all without having to write any code or set up any complex infrastructure.

Steps

1. Create Google Form to capture feedback
2. Save responses to Google Sheet
3. Build Tableau viz using Google Sheet as source
4. Setup auto-refresh on Tableau Server

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