Скачать или смотреть CUSTOMER COMPLAINT HANDLING SKILLS - Live online training

Business Skills Training from Brilliant Customer Service
https://brilliantcustomerservice.com

COMPLAINT HANDLING SKILLS
“Learn skills and techniques to turn-around customer complaints faster, easier and more effectively.”

Why you should attend
This half-day complaint handling skills live online training will help you answer customers’ comments, concerns and complaints in person, online, letter, email and phone.
Key learning points include:
• How to respond to customer complaints and feedback correctly
• The right way to deal with complaints – on the telephone and in writing
• Using the PACES model for complaint handling best handling
• How to use your complaint process and escalation process
• How to give bad news – being up-front and using empatju
• Regain the customer’s goodwill and how to measure it
• Handling unhappy customers – practical things you can say and do
• Putting things back on a positive track

How you will benefit
This highly practical training course will benefit all customer-facing staff, whether they are dealing with internal or external customers. You will gain more techniques and the confidence to use them.

About the trainer and course format
This course will be delivered by an experienced trainer with a real expertise and knowledge in complaint handling and customer service. The course will be informal, engaging and include many practical activities.

Live online half-day training course: price: £95 plus VAT per person.
£195 per person for one-day classroom workshop, minimum three participants, plus travel costs.

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