'Just hope it makes a difference':Travelers react to new airline refund rule

The U.S. Department of Transportation announced new rules Wednesday when it comes to refunds for passengers whose flights are significantly delayed or canceled.

Under the new rule, airlines must promptly and automatically refund travelers when flights are significantly changed or canceled. Refunds must also be given if there is a significant delay in the arrival of checked bags.

Tom Carmony is no stranger to issues with delayed flights.

"There's usually not a whole lot of recourse," said Carmony.

Prior to this rule, airlines were permitted to set their own standards for what kind of flight changes warranted a refund. Refund policies have usually differed from airline to airline.

Read more here: https://www.tmj4.com/news/milwaukee-c...

----

TMJ4 News in Milwaukee, Wisconsin is your source for local breaking news, in-depth investigations, the latest weather and traffic, and livestreams on news happening right now.

Subscribe to the TMJ4 YouTube channel:

/ @tmj4

Watch 24/7 TMJ4 live coverage here: https://www.tmj4.com/live

Download the TMJ4 app: https://www.tmj4.com/apps

Sign up for the TMJ4 Newsletter: https://www.tmj4.com/newsletters

Watch more TMJ4 on YouTube:

/ @tmj4
On The Go with James Groh: https://on.tmj4.com/3V1oLvH
Milwaukee Tonight: https://on.tmj4.com/3UZroya