Скачать или смотреть How to use case-insensitive conditions to minimize errors.

When working with trigger conditions, a best practice is to convert all characters from your trigger data to lowercase with a formula. This ensures that your condition value is case-insensitive, making it less prone to errors. Watch this video to learn how.

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Time Stamps:
0:10 – Trigger condition walkthrough
0:45 – Recipe error: trigger condition not met
0:55 – When trigger condition is case-sensitive
1:16 – lowercase formula: make trigger conditions case-insensitive

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