Скачать или смотреть Why Trust is The Real Prerequisite for Frontline Change

Host Justin Lake interviews Carlos Linares, founder and CEO of FoodOpsIQ and Third Wish Food Services, about using AI and technology to empower frontline food-service teams. Carlos explains his global experience, the idea of "virtual OPEX," and how voice-enabled generative AI can augment workers in kitchens and service roles.

They cover practical change management: designing with operations, running pilots, building trust, measuring baselines and KPIs, and keeping solutions simple to increase adoption. Carlos shares a smart-kitchen example that cut costs, improved safety and sustainability, and boosted staff engagement.

The episode highlights a people-first approach to digital transformation, arguing that AI should elevate frontline workers and the guest experience rather than simply replace jobs.

Carlos' LinkedIn:   / clinaresb  

Find more episodes of Frontline Innovators at https://www.skyllful.com/podcast