How to bridge the gap with Gen Z | Claire Jollain | TEDxSHMS | Claire Jollain | TEDxSHMS

Bridging the Gen Z Gap | Claire Jollain | TEDxSHMS

In her engaging TED Talk, Claire Jollain delves into "Bridging the Gen Z Gap," exploring the unique characteristics and challenges of Generation Z. Born between 1997 and 2006, this generation is shaped by constant connectivity and social media influence. Jollain discusses the stereotypes—seeing Gen Z as "inapt" and "obsessed with money and social media"—and emphasizes the importance of understanding and adapting to their values and communication styles. She provides actionable advice on how older generations can effectively interact with Gen Z by being role models, leading with emotions, and adapting their approaches to foster mutual respect and understanding.

TEDxSHMS May 2024 hosted at Swiss Hotel Management School

This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx
Ms. Claire Jollain holds master’s degrees in both education and marketing, with extensive managerial and entrepreneurial experience. For over 10 years, she has organized prestigious events with high-profile clients in Europe, from fashion shows and celebrity weddings to seminars and film festivals. A Gen Z expert, Ms. Jollain is also currently Academic Dean at HIM, developing academic programs that complement each school within a wide hospitality education spectrum. This talk was given at a TEDx event using the TED conference format but independently organized by a local community. Learn more at https://www.ted.com/tedx