Скачать или смотреть CANOSP Winter 2020 - Firefox Support Tagging

About the project:

Firefox desktop users file anywhere from 30 support tickets per day during quiet times up to 50 or more support tickets per day just after new releases at support.mozilla.org (SUMO). In the event of a Firefox incident, we can receive almost 300 tickets in one day (e.g., the add-on incident in 2019). While this is too much for staff and volunteers to tag manually, annotations provide immense value when triaging and responding to support questions. The aim of this project is to develop and evaluate a prototype system for enriching support request submissions by automated annotation and language analysis.

Mentors: Martin Lopatka, Roland Tanglao

About CANOSP:

The Canada Open Source Projects (CANOSP) initiative is a Canada-wide program that brings together the top students from different universities to work on open-source projects over the course of a semester.

We host a 48-hour Code Sprint on the third weekend of the semester where the students are flown in to Edmonton to meet their project mentors, learn about the project that they will be working on, and start developing on a starter task or issue to introduce them to the codebase. This face-to-face working time is critical for building initial rapport amongst teams, solving problems people might be having with toolchains, and explaining complex topics and technologies.

After the Code Sprint, students return to their respective institutions and continue to work on their projects under the supervision of their project mentors.