Скачать или смотреть The Cancellation Policy That Runs My Entire Lesson Program

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Struggling with lesson cancellations, reschedules, or payment chaos in your horseback riding program? Whether you teach traditional lessons or adaptive/therapeutic riding, this video breaks down a proven strategy to simplify payments, cancellations, credits, and make-ups—while keeping your students committed and your program running smoothly.

Learn how the 2/3 – 1/3 rule can save you time, reduce stress, and help your students stay consistent, all while maintaining your program’s integrity and financial stability.

💡 What you'll learn in this video:
✔️ How to structure lesson payments for maximum commitment
✔️ The two-thirds, one-third rule for handling cancellations and credits
✔️ Tips for balancing flexibility with consistency
✔️ How to apply this to both adaptive and traditional riding programs

Chapters:
00:00 – Lesson program challenges: cancellations, make-ups, payments
01:10 – Introduction
04:49 – Payment strategies: Month-to-month & session blocks
05:44 – Paying for a spot vs. individual lessons
08:16 – The 2/3 – 1/3 rule explained
09:38 – Instructor responsibility: two-thirds situations
10:48 – Student responsibility: one-third situations
13:06 – Make-ups, reschedules, and using credits
15:04 – Handling high-need or medically fragile students
17:12 – Communicating policy changes & building program culture
19:22 – Recap & key takeaways

Disclaimer: The information provided by Hoof Falls & Footfalls is for educational purposes only and is intended to support instructors in expanding their knowledge and skills. It is not a substitute for professional training, certification, or individual judgment. By choosing to implement any of the ideas, techniques, or practices shared here, you do so at your own risk and accept full responsibility for the outcomes. Hoof Falls & Footfalls and its creator, Saebra, assume no liability for any injuries, damages, or losses resulting from the use of the information provided. Always ensure the safety and well-being of your students, horses, and yourself by following appropriate safety guidelines and industry best practices.