Скачать или смотреть Bought a Faulty Product? Here's How to Get a Refund, Repair, or Replacement

Bought a faulty product? Don’t worry—here’s how to get your money back or a replacement.

When you buy something, you’re protected by statutory guarantees that ensure the product is:
✔️ Fit for its purpose
✔️ Acceptable in appearance and quality
✔️ Free from defects and safe to use

If the product has a fault—whether it’s a vehicle, appliance, furniture, or fittings—you’re entitled to a repair, replacement, or refund depending on how serious the defect is. Even if the item was on sale, your rights can’t be ignored, unless the fault was clear and explained before purchase.

Don’t let a faulty product go unchallenged. If you’re stuck dealing with a seller who’s not playing fair, get advice on how to claim what you’re owed—you deserve a product that works!