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EDP Commercial faced a challenge in creating monthly reports on customer service and commercial support indicators, which demanded substantial resources. However, Iris Lebre Feio, Digital Transformation and Automation Specialist led the charge towards innovation.

"The long hours of activity and staff's inability to produce the monthly report led to the search for a more efficient alternative solution," shares Iris Lebre Feio.

The goal?
To streamline understanding and navigation of complex data, facilitating intuitive insights for users. EDP Commercial's Knowledge Management department spearheaded the implementation of the solution, actively involving business stakeholders in its design and deployment.
This close partnership with DGU and BI4ALL ensured a response perfectly attuned to the identified need.

Today, the solution enables enhanced monitoring and analysis of various platform indicators, from page loading speed to content analysis and user interactions.

"The main benefits are the possibility of having reports and dashboards that are easy to consult and intuitive to navigate, allowing you to monitor data and information relevant to the business in an agile way and, consequently, make better management decisions," notes Iris Lebre Feio.

Learn more here:
https://bi4allconsulting.com/en/knowl...

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