Touring A Greek Style Pizzeria: Dedham House of Pizza

This conversation with Bruce Irving, owner of Denim House of Pizza, covers various topics related to running a pizza shop. Bruce shares his experience of modernizing operations and the challenges he faced in the early days. He discusses the history and popularity of Greek style pizza and the process of making and preparing pizzas. Bruce also talks about managing a team, dealing with busy nights, and the importance of marketing and customer appreciation. He provides advice for those looking to start a pizza shop and shares insights on handling negative reviews and utilizing third-party delivery services.

00:00 Introduction and Modernizing Operations
01:11 History and Greek Style Pizza
03:10 Pizza Making Process and Equipment
04:10 Pizza vs. Subs
05:05 Training and Managing a Team
07:07 Dough Preparation and Batch Sizes
07:58 Busy Days and Specials
09:06 Space and Infrastructure Challenges
10:06 Custom Pizza Boxes and Marketing
11:56 Prepping Pizzas for Busy Nights
13:04 Delivery and Third-Party Services
14:34 Implementing Self-Service Kiosks
16:57 Advice for Starting a Pizza Shop
20:21 Marketing Strategies and Targeted Campaigns
22:51 Handling Negative Reviews
25:21 Family History and Legacy
27:20 Delivery Challenges and Solutions
29:16 Investing in Equipment and Heat Lamps
30:46 Customer Appreciation and Differentiation

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