Скачать или смотреть Why “Doing It Sometimes” Is Killing Your Customer Experience

Most companies design their processes around internal systems. The best companies design them around customers.

In this clip, Brittany Hodak explains why consistency is the foundation of great customer experience. Not doing the right thing once in a while, but building systems that deliver the same experience every time, no matter the date, the channel, or the person on the other end.

Repetition is not a weakness.It is how trust, loyalty, and brand reputation are built.

Watch the full episode here:    • Brittany Hodak's Secrets to Building Super...  

What is good customer experience
Why is customer experience important
How do you improve customer experience
What makes customers loyal
Why consistency matters in business
How to create better service experiences
How to stand out in a competitive industry