Analytics Plus webinar: 5 measurable skills every IT technician should possess

The effective operation of a service desk hinges on the proficiency and expertise of its technicians. Elevating your IT technicians' skillsets is indispensable for adapting workflows, refining crisis management protocols, and providing sustained results.

To achieve this, you must first evaluate your team's proficiency accurately and discern vital skills. Insight into your team's unique blend of skills and shortcomings proves invaluable in strategizing improvements to address skill gaps.

This webinar explores five essential skills every IT technician must have, plus effective strategies to quantify and improve them:
1. Technical proficiency
2. Dynamic problem-solving
3. Continuous improvement
4. Proactive user communication
5. Strategic workload management