Скачать или смотреть Migrate from legacy systems to agentic CRM | BRK352

Ready to leave legacy CRM behind? Discover how global companies are moving to Dynamics 365 to drive growth. Learn proven strategies for rapid time-to-value, smooth data migration, and quick adoption of Copilot and agents. Get tools, templates, and real-world stories to guide a secure, confident transformation - at your pace.

To learn more, please check out these resources:
https://aka.ms/ignite25-plans-agentic...


𝗦𝗽𝗲𝗮𝗸𝗲𝗿𝘀:
Nitasha Chopra
Christian Lewis
Marty Priest
Abi Sridhar


𝗦𝗲𝘀𝘀𝗶𝗼𝗻 𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻:
This is one of many sessions from the Microsoft Ignite 2025 event. View even more sessions on-demand and learn about Microsoft Ignite at https://ignite.microsoft.com

BRK352 | English (US)


Breakout | Foundational (100)


#MSIgnite, #Agenticbusinessapplications

Chapters:
0:00 - Video and discussion on legacy CRM challenges
00:03:18 - Overview of transforming CRM migrations with AI-first approach
00:11:55 - Dynamics 365 as the core foundation for agentic AI transformation
00:15:35 - Introduction of Marty Priest on migration tools
00:18:01 - AI-first discovery process for CRM migration
00:27:19 - Developing a Unified Customer View and AI Integration with Microsoft
00:31:15 - Measuring Success Metrics and AI’s Impact on Efficiency
00:34:18 - Discussion on CRM modernization goals and business outcomes
00:37:55 - Integration of AI and IP to enhance migration and value delivery