Amaze Every Customer Every Time Audiobook by Shep Hyken

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Title: Amaze Every Customer Every Time
Subtitle: 52 Tools for Delivering the Most Amazing Customer Service on the Planet
Author: Shep Hyken
Narrator: Joe Bronzi
Format: Unabridged
Length: 5 hrs and 26 mins
Language: English
Release date: 05-12-14
Publisher: Audible Studios
Ratings: 4.5 of 5 out of 37 votes
Genres: Business, Career Skills

Publisher's Summary:
You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business - in any market and any economy.
Renowned customer experience expert Shep Hyken explains how consistently amazing customers through stellar service can elevate your company from good to great. All transformations require a role model, and Shep has found the perfect role model to inspire your team: Ace Hardware. Ace was named as one of the top 10 customer service brands in America by Businessweek and ranked highest in its industry for customer satisfaction. Through revealing stories from Ace's over-the-top work with customers, Shep explores the five tactical areas of customer amazement: leadership, culture, one-on-one, competitive edge, and community.
Delivering amazing service requires everyone in your organization to step up and be a leader. It doesn't take a title. It takes the right set of tools and principles. To help you empower employees at all levels, Shep brings the content to a deeply practical level. His 52 Amazement Tools - like "Ask the extra question" and "Focus on the customer, not the money" - are simple, clear, useful for almost anybody, and supported with compelling research and stories. In this audiobook you will find the tools and tactics you need to transform your company into a seriously customer-focused operation that will amaze every customer every time.

Members Reviews:
Every business cliche you have ever heard in 52 easy steps
Take every business cliche you have ever heard, pack them into 52 categories, and repeat them 10 times. Thats the book.
Just be a good person the best you can be as often as you can. Treat other people as your brothers and sisters. There Now you dont actually have to read the book.