The business of medicine. How healthcare works in the real world.

Shannon Wong shows what is involved in orchestrating the process to care for one patient having cataract surgery. We show how healthcare works in the real-world. A team of dedicated professionals is needed to ensure that each patient receives the best care possible. Healthcare is not easy. It is a combination of business, science, management and medicine.

Video timeline:
1:22 Patient perspective. What symptoms do you experience with a cataract
2:19 The initial phone call (staff).
5:55 Patient perspective. Initial experience when contacting the eye surgery practice.
7:39 The patient arrives. What is the patient coordinator's role?
10:18 The ophthalmic technician's role.
17:45 The ophthalmologist's role during the preoperative initial appointment.
20:47 The ophthalmic technician's role.
22:30 The patient's perspective of the initial preoperative appointment.
23:20 The surgery precertification process
25:45 The ophthalmic technician's role
27:14 The ophthalmologist's role in finalizing the surgical plan
28:21 The registered nurses' role
30:50 The surgical coordinator's role
34:27 The nurses role the day before surgery
37:22 The patient's perspective before surgery
38:53 The nurses role during cataract surgery
42:50 The surgical technologist or scrub technician's role during cataract surgery
44:20 The patient's perspective during cataract surgery
45:11 The nurses role immediately after cataract surgery
46:16 The optometrist's role after cataract surgery
48:24 The patient's perspective after cataract surgery
49:02 Director of insurance: how insurance is billed and how the patient is billed for medical services provided to the patient
54:26 Office manage: how do we process payments received for medical and surgical services?
56:00 Synopsis