Скачать или смотреть Service Level Agreement | SLA's | Procurement Management

Service level agreement is a formal document to lock the term and condition through which transaction between the buyer and supplier going to be happen.
It helps to get clear understanding of product and services expected and delivered.

There are some points which are included in formalizing a SLA.
for example

Special terms and condition
1) GST will be charge as per original invoice.
2) All items should be as per our requirements.
3) The Company reserves the right to cancel this purchase order at any time without assigning any reason.

Terms & Condition

1. All necessary documentation, obligations & payment in respect of government's duties, taxes & other charges will be the responsibility of the supplier for
the items supplied.

2. Any defective or sub-standard items / supplies / equipment may also be returned to the supplier for full refund without any obligation on the part of Corporate Purchase Department.

3. Corporate Purchase Department reserves the right to increase or decrease the quantity and/or change the delivery schedule at any time during the contractual term of this Purchase order.

4. Deposit of sales tax and sharing evidence thereof: 1) The vendor will be responsible to deposit sales tax charged to the Company into the Government Treasury along with its sales tax return to be filed by 15th of the month next following the month of sale and will be further liable to share evidence to that effect.

5. If PO is not declined within 48 it will be considered accepted

6. In case of any contradiction or misinterpretation among and / or any of the terms and conditions contained herein, Corporate Purchase Department shall have the final say and the authority for interpretation.

7. In case of short supply, non-provision, sub-standard quality, or rejection due to any reason, items/ supplies/ equipment will be purchased from local market at supplier’s/ vendor’s/ company’s cost and risk if not replaced within agreed time and any amount paid over and above the contracted price will be on supplier’s account.

8. It is the obligation of the Supplier to guarantee that things are supplied in ecologically friendly, biodegradable, and compostable packaging to minimize any negative environmental impact

9. Quality of items / supplies / equipment deliveries will be subject to inspection by our concerned department head or his nominee and quantity by Receiving Clerk. Any damaged / defective / sub-standard items will be rejected.

10. Registration: In all events and circumstances, it will be the responsibility of the vendor to obtain income tax registration from the Federal Board of Revenue and will be further responsible to get itself registered with the concerned sales tax authority in whose jurisdiction taxable supplies are to be made or taxable service have to be rendered. Furthermore, vendor must maintain 100% compliance status i.e. is an active taxpayer for both income tax and sales tax
purpose.

11. This P.O can be cancelled by the buyer if;
a. Regular complaints are received from the concern department regarding quality & services of supplier, if he fails to take corrective action in a timely manner.
b. Property’s requirements for the said item cease to exist.

12. When fulfilling an order, certificates of analysis should be submitted for each batch together with the delivery (if applicable). Non-food products that come into direct contact with food must be certified as food-grade.

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